We make every effort to ensure our services are accessible and easy to use for everyone. Our website is accessible no matter what browser you choose to use, whether or not you have any disabilities and regardless of your experience of using the Internet. Our services and resources are also available using a range of accessible services. 


This accessibility statement applies to the Stop Loan Sharks NI website.

This website is run by The Consumer Council. Our accessibility has been audited by Etain Software using Lighthouse. The last test took place on 6 October 2020. 

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


Stop Loan Sharks NI is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is almost entirely compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

  • This website has been built to comply with the Priority 2 (Double A) accessibility checkpoints, as established in the World Wide Web Consortium’s Web Accessibility Initiative. The initiative promotes usability and accessibility for people with disabilities.
  • This website also conforms to the UK government guidelines for websites. HTML5, CSS 2.0, WAI WCAG Level 2 have been set as technical standards.
We acknowledge that there are improvments to be made that were flagged by the accessibility report. This is something we will have to work on:
  • The site headings are in non sequential descending order. This is due to the reuse of components within the site at the time the site is built. Each component will be numbered, using the components in a different order on various pages will result in the component numbers not being ordered in sequential order.


Our website uses BrowseAloud software, provided by Text Help, to make it fully accessible in any browser. BrowseAloud allows users of our website to customise it in a way that works for them, including read-aloud software, language translations and font changes.


We can translate our documents into different languages and other formats (e.g. Braille, large print) upon request. Click here to make a request. 


The webpages on this website are designed to be used with screen readers, so that visually impaired users can easily access the content and navigate the site.


If you find the text on this website is too small or too large you should simply adjust your browser’s settings:

If you use Microsoft Internet Explorer
Go to the View menu, select Text Size and then Larger/Largest or Smaller/Smallest.

Google Chrome
Open the menu, select Settings, click ‘Show advanced settings’ a the bottom an look for the Web Content section. You can choose settings from ‘Very Small’ to ‘Very Large’

Mozilla Firefox
Go to the View menu, select Text Size and choose Increase or Decrease.


We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, email: or
Or you can phone 0800 121 6022.

Enforcement Procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Commission for Northern Ireland (ECNI).